November 17, 2019

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Training ITIL V3

» Description

ITIL is a reference that aims to equip managers with the tools to improve the quality of IT services, IT services adapted to the needs of companies, allowing greater satisfaction applicants on the productivity of IT services. In addition, ITIL helps gran Dement to achieve transparency in both cost procedures.

 

» Objectives

This training provides a structured and logical way to build a consistent efficient organization to ITIL.

  • Understand the business model of ITIL services to be able to argue its integration and adaptation to the company
  • Include the management of IT services and processes and their adjustment to business objectives
  • Take decisions at the highest level

 

» Public

Managers : IT, Finances, Audit, Projects, Purchases, Production, Internal communication

 

» Required Prerequisites

General knowledge of information technology

 

» Program

  • What is ITIL?
  • ITIL V3 and ITIL 2011
  • Corporate strategy and information system
  • Allignment of IT services with the core of the company's business
  • Service strategy
  • Financial Management for IT Services
  • Management of IT services in accordance with organizational goals
  • Service design
  • Level management services
  • IT Service Continuity
  • Service transition
  • Gestion de la transition
  • Management deployments and new updates
  • Service operration
  • The concept of Help Desk to Service Desk
  • Operations Management in Computer Science
  • Continual service impovement
  • Technical Support
  • Performance indicators and dashboards
  • Use Case of ITIL
  • Knowledge control and self-evaluation

 

» Experience of trainers

ITIL certified experts with long experience in the management of Information Systems.

 

» Location

Yaoundé, Headquarters Elios Consulting

 

» NB

Related documentation will be provided to participants during the course of their training. It will focus on :

  • Course materials and appendices
  • Practical cases centered on the needs of participants